Information We Collect
- Contact and Account Information: name; email address; phone number; billing address; emergency contact.
- Service Details: service address; service dates and times; keys or access instructions; pet details; home access codes.
- Payment Information: payment method details provided via our payment processor; billing records.
- Communications: messages, emails, appointment requests, feedback, and notes you provide.
- Device and Usage Data: IP address; browser type; pages visited; cookies and similar technologies.
- Photos and Documents: images or documents you upload to instruct or authorize services.
- Security and Incident Records: photos, video clips, or logs collected during monitoring activities when you have requested monitoring.
How We Use Your Information
- To provide and manage services: schedule visits; access instructions; perform home monitoring, house sitting, and pet care; process payments.
- To communicate: confirm bookings: send reminders; respond to inquiries; address emergencies.
- To improve services and website: analyze usage patterns; diagnose technical issues; develop features.
- To fulfill legal and safety obligations: comply with laws; protect rights, property, or safety of customers, staff, or the public.
- For marketing: send promotional offers when you opt in; allow you to opt out at any time.
Sharing and Disclosure
- Service Partners: licensed contractors or temporary staff who assist in delivering services will receive only the information necessary to perform their tasks.
- Vendors and Processors: payment processors, hosting providers, and software vendors that process data on our behalf.
- Legal Requirements: when required by law, to respond to subpoenas or legal process, or to protect safety and property.
- Business Transfers: in connection with a sale, merger, reorganization, or asset transfer, personal data may be transferred to the successor entity.
- No sale of personal data: we do not sell personal information for profit.
Cookies and Tracking
- Use: we use cookies and similar technologies to operate the website, remember preferences, and analyze usage.
- Control: you can manage cookie settings in your browser; disabling some cookies may affect website functionality.
Security
- Measures: we use administrative, technical, and physical safeguards designed to protect personal information.
- Limitations: no security system is perfect; we cannot guarantee absolute security of data transmitted to or from our services.
Data Retention
- Retention period: we retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
- Deletion requests: where permitted by law, you may request deletion of your data; we will honor requests subject to contractual, legal, or legitimate business needs.
Your Rights
- Access and Correction: request access to or correction of your personal data.
- Deletion: request deletion where permitted by law.
- Portability: request a copy of your data in a commonly used format where applicable.
- Opt-out: opt out of marketing communications at any time using the unsubscribe link or contacting us.
- How to exercise: submit requests using the contact details below. We will verify identity before responding.
Children and Minors
Our services are not intended for minors or persons under the age of 18. We do not knowingly collect personal information from minors or persons under the age of 18. If we become aware that we have collected such information, we will take steps to immediately delete it.
External sites
Our website may link to third-party sites and services with their own privacy practices. We are not responsible for third-party policies or content.
Changes to This Privacy Statement
We may update this statement to reflect changes in practices or legal requirements. We will post the revised statement on the website with the effective date and, where appropriate, notify users.
Contact Information
Vaulter Group Home Watch
Contact Email: [email protected]
Phone: 206-714-0279
Mailing Address: PO Box 2345, Everett WA 98213